Customer Service Manager (m/f/d)
Place of work: Berlin

Job profile:

• You are the first point of contact for customer inquiries regarding orders, login to the webshop, and provide information on the current status of inquiries

• You are the interface between colleagues and customers/suppliers

• Communication via ticketing system, telephone and email are an essential part of your work

• You ensure smooth processing and successful resolution of our customers' inquiries

What we expect from you:

• You have strong communication skills in German and English, both in writing and on the telephone

• Your actions are always customer and service oriented

• You have good MS Office knowledge

• You work carefully, independently and in a solution- and goal-oriented manner

• Teamwork and mutual support are important to you. We are open-minded and all pursue the same goal. This is how we manage to keep an overview even in turbulent times

The following awaits you with us:

• Working in a collegial and friendly environment with a pleasant working atmosphere

• Professional development and the opportunity to gain specialist knowledge in other areas through close cooperation between departments

• The team is our top priority, only as a team can our company be competitive

• Adequate and performance-based pay

• A company with a startup character, although we are already beyond the startup phase and very well established